Frequently Asked Questions

Welcome to ESSENZIA HOME.

We’ve created this FAQ to make your shopping experience as simple and transparent as possible. If you still have a question after reading below, our customer support team will be happy to assist you.

About ESSENZIA HOME

What is ESSENZIA HOME?

ESSENZIA HOME is a modern home and lifestyle store offering thoughtfully selected products designed to make everyday living simpler, more comfortable, and more enjoyable.

Our collection includes practical solutions for cleaning, kitchen, lighting, ambience, and everyday home living.

What type of products do you sell?

Our collection currently includes:

Cleaning and home-care products
Kitchen tools and appliances
Ambient and decorative lighting
Practical home essentials
Everyday lifestyle products

We continuously review and refine our collection to bring customers useful products suited to modern living.

Products

How do I know which product is right for me?

Each product page includes information about its features, specifications, intended use, and what is included with the product.

We recommend reviewing the product description and specifications before placing your order. If you are still unsure, contact our support team and we’ll be happy to help.

Are your products suitable for everyday use?

Our products are selected with everyday home use in mind. However, the appropriate use, care instructions, specifications, and limitations can vary between products.

Please always follow the instructions and specifications provided on the individual product page.

Does every product come with everything shown in the photos?

Not necessarily. Product photography may show a product in a lifestyle setting or with accessories used for demonstration.

Please refer to the “What's Included” or product description section on the individual product page for the items included with your purchase.

Lighting Products

Do your lighting products include electrical components or bulbs?

This can vary depending on the specific lighting product.

For products such as ESSENZIA™ AmberLume, please carefully review the product page for the applicable electrical-component and compatibility information before ordering.

If you are unsure whether a particular product is compatible with your setup, please contact us before placing your order.

Can I use ESSENZIA lighting products outside South Africa?

Compatibility can depend on the specific product and your local electrical requirements.

Please review the product specifications carefully before ordering. If you are purchasing from another country and have questions regarding compatibility, contact our support team first.

Does the appearance of lighting effects look exactly like the product photos?

Lighting effects can vary depending on factors such as the surrounding light, room conditions, wall distance, and viewing environment.

For products such as ESSENZIA™ AuraWave, the visual effect may therefore appear somewhat different in different environments.

Orders

How do I place an order?

Simply:

1. Select the product you want.
2. Choose any available variant.
3. Click Add to Cart.
4. Proceed to checkout.
5. Enter your delivery and payment information.
6. Review your order and complete your purchase.

Once your order has been successfully placed, you should retain your order confirmation for your records.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible.

Because orders may begin processing shortly after they are placed, we cannot guarantee that a requested change or cancellation will be possible once processing has begun.

What if I entered the wrong delivery information?

We will do our best to assist before the order is processed or dispatched. Once an order has been shipped, changes may no longer be possible.

Shipping & Delivery

Where do you ship?

Shipping availability depends on the destination and the product ordered.

Please review the shipping information available at checkout for the most accurate delivery options applicable to your order.

How much does shipping cost?

Shipping charges, where applicable, are calculated according to the destination, order, and available shipping method.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

How long will my order take to arrive?

Delivery times can vary depending on the destination, shipping method, order processing, and circumstances affecting transportation.

For the most accurate estimate, please refer to the delivery information provided at checkout.

Will I receive tracking information?

When tracking is available for your shipment, the relevant tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Why hasn't my tracking information updated?

Tracking information may not update immediately after an order has been dispatched.

Updates can depend on when the carrier scans the package and transfers the shipment between facilities.

If your tracking information has not updated for an unusually long period, please contact our support team with your order details.

Returns & Refunds

What should I do if my product arrives damaged or defective?

Please contact ESSENZIA HOME customer support as soon as possible and provide your order details along with clear photographs or other relevant information showing the issue.

We will review the situation and advise you on the appropriate next steps in accordance with our return and refund policy.

What if I receive the wrong product?

If you receive an item that does not match your order, please contact us as soon as possible.

Include your order number and photographs of the product received so that our team can investigate and assist you.

Can I return a product?

Returns are handled according to our applicable Return & Refund Policy.

Because eligibility can depend on the product, condition, and circumstances of the return, please review the policy before sending an item back.

When will I receive my refund?

Once an approved return has been received and reviewed, any applicable refund will be processed according to our Return & Refund Policy.

The time for the funds to appear in your account can also depend on your payment provider or financial institution.

Payments & Security

Is my payment information secure?

We use Shopify's ecommerce infrastructure and supported payment-processing systems to facilitate online purchases.

Your payment information is handled through the applicable secure payment-processing systems rather than being stored directly by ESSENZIA HOME as ordinary store-order information.

What payment methods do you accept?

Available payment methods can vary depending on your location and checkout.

The payment options available to you will be displayed during checkout.

Customer Support

How can I contact ESSENZIA HOME?

You can contact our customer support team using the contact information provided on our website.

Email: ezzensiadropship@gmail.com
Phone: +27 63 735 5398

Address:
41 Osage Street
Gqeberha, Eastern Cape 6065
South Africa

For order-related questions, please include your order number whenever possible so that we can assist you more efficiently.

What information should I include when contacting support?

For an order-related enquiry, please provide:

Your full name
Order number
Email address used for the order
A clear description of the issue
Photos or other relevant information when necessary

Providing these details helps us understand your request and respond more efficiently.

Before You Order

What should I check before purchasing?

Before placing your order, we recommend reviewing:

Product description
Product specifications
Available variants
What's included
Compatibility information where applicable
Shipping information
Return and refund terms

This is especially important for products involving electrical components, dimensions, capacity, or technical specifications.

Can I contact you before placing an order?

Absolutely.

If you have a question about a product, compatibility, specifications, or your intended use, we encourage you to contact us before purchasing.

We would rather help you make an informed decision than have you purchase a product that isn't suitable for your needs.

Still Have Questions?

We’re here to help.

If you couldn't find the answer you're looking for, reach out to the ESSENZIA HOME support team and we'll be happy to assist.

ESSENZIA HOME
Elevate Your Everyday.