Return & Refund Policy

At ESSENZIA HOME, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our 30-day return policy gives you the opportunity to request a return after receiving your order.

30-Day Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

• Be in the same condition as when you received it

• Be unused and unworn

• Have all original tags attached, where applicable

• Be returned in its original packaging

• Include your receipt or other valid proof of purchase

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

To start a return, please contact us at ezzensiadropship@gmail.com.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Once your return request has been reviewed and approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label.

Return address:
[INSERT RETURN ADDRESS]

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at ezzensiadropship@gmail.com with your order details and, where appropriate, photographs of the issue.

We will review the situation and work with you to determine the appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or applicable regulations.

These may include:

• Perishable goods, including food, flowers, or plants

• Custom-made, personalized, or special-order products

• Personal care or beauty products

• Hazardous materials

• Flammable liquids or gases

• Sale items

• Gift cards

If you are unsure whether a specific product is eligible for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges.

If you would like a different item, the quickest option is to request a return for the original item. Once the return has been received and approved, you may place a new order for the item you would like instead.

European Union — 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws.

Returned items must generally be in the same condition in which they were received, unused or unworn, with applicable tags and original packaging, and accompanied by proof of purchase.

This statutory right applies in addition to our voluntary 30-day return policy where applicable.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your return is approved, your refund will be issued to your original payment method within 10 business days of approval.

Please note that your bank or payment provider may require additional time to process and post the refund to your account. Processing times can vary depending on the payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at ezzensiadropship@gmail.com.

Return Questions

If you have any questions about our return or refund policy, please contact us:

Email: ezzensiadropship@gmail.com
Phone: +27 63 735 5398

We are happy to assist you with your return request and help make the process as straightforward as possible.

ESSENZIA HOME
Elevate Your Everyday.