Terms of Service

Last updated: September 8, 2026

Welcome to ESSENZIA HOME. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. About ESSENZIA HOME

ESSENZIA HOME is an online home and lifestyle store offering a curated selection of practical, modern products designed to enhance everyday living.

Our product range may include home, kitchen, cleaning, lighting, and other household essentials.

For questions regarding these Terms or your order, you can contact us at:

Email: ezzensiadropship@gmail.com
Phone: +27 63 735 5398
Address: 41 Osage Street, Gqeberha, Eastern Cape, 6065, South Africa

2. Using Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use our website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to our website or systems

• Interfere with the security or functionality of the website

• Copy, reproduce, modify, or distribute our website content without permission

• Use our website in a way that could damage, disable, overburden, or impair its operation

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product due to lighting, screen settings, manufacturing variations, or other factors.

We reserve the right to correct errors, update product information, or change product specifications when necessary.

If a significant error affects an order you have placed, we will contact you and provide an appropriate resolution.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or remove products from our website at any time without prior notice.

If a product becomes unavailable after you have placed an order, we will contact you regarding the available options, which may include cancellation and a refund where applicable.

5. Prices and Payments

All product prices displayed on our website are shown in South African Rand (ZAR) unless otherwise stated.

Prices may change at any time without prior notice. However, changes will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

You agree to provide accurate and complete billing and payment information when placing an order.

By submitting an order, you confirm that you are authorized to use the selected payment method.

6. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit an order for reasons including:

• Product availability

• Errors in product or pricing information

• Suspected fraudulent or unauthorized transactions

• Incorrect customer or payment information

• Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method.

7. Shipping and Delivery

We will process and ship orders according to the shipping options available at checkout.

Estimated delivery times are provided as an indication and may vary depending on the destination, shipping provider, customs procedures, weather, public holidays, or other circumstances outside our reasonable control.

Once an order has been handed over to the applicable delivery provider, delays caused by the carrier or circumstances beyond our control may affect the estimated delivery time.

Customers are responsible for providing accurate delivery information when placing an order.

8. Returns and Refunds

Our returns are governed by our 30-Day Return & Refund Policy.

Eligible customers may request a return within 30 days of receiving their item, subject to the conditions and exclusions set out in our Return & Refund Policy.

Returned products must generally be unused, unworn, in their original condition and packaging, and accompanied by valid proof of purchase.

Please contact ezzensiadropship@gmail.com before sending any product back.

For complete information regarding returns, damaged products, refunds, exchanges, and applicable exceptions, please refer to our Return & Refund Policy.

9. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from the product you ordered, contact us as soon as possible at ezzensiadropship@gmail.com.

Please provide your order information and photographs or other relevant evidence where appropriate so that we can assess the issue and determine the appropriate resolution.

10. Intellectual Property

Unless otherwise stated, all content appearing on the ESSENZIA HOME website—including text, graphics, logos, product descriptions, images, designs, page layouts, and other materials—is owned by or licensed to ESSENZIA HOME and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes.

You may not reproduce, republish, modify, distribute, sell, or commercially exploit our content without our prior written permission.

11. Third-Party Services and Links

Our website may use third-party services, payment providers, shipping providers, applications, or other external services.

We may also provide links to third-party websites for convenience.

We are not responsible for the content, availability, security, policies, or practices of third-party websites or services that are outside our control.

Your use of third-party services may be subject to their own terms and policies.

12. Personal Information

Your submission and use of personal information through our website are governed by our Privacy Policy.

By using our website, you acknowledge that your information may be collected, used, stored, and processed as described in our Privacy Policy.

13. Errors and Corrections

We reserve the right to correct typographical errors, inaccuracies, omissions, or other errors on our website at any time.

This includes errors relating to product descriptions, pricing, availability, promotions, and other information.

We may update or cancel an order affected by a material error and will communicate with you where appropriate.

14. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, ESSENZIA HOME will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from your use of our website or products.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your violation of these Terms or your unlawful use of our website.

This provision does not limit any rights you may have under applicable consumer protection laws.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms are governed by the applicable laws of South Africa, except where mandatory consumer protection laws in your country of residence provide you with additional rights that cannot legally be excluded.

Nothing in these Terms is intended to deprive you of any mandatory rights or protections available to you under applicable law.

19. Contact Us

If you have questions about these Terms of Service, your order, or our services, please contact us:

ESSENZIA HOME
Email: ezzensiadropship@gmail.com
Phone: +27 63 735 5398
Address: 41 Osage Street, Gqeberha, Eastern Cape, 6065, South Africa

We are committed to providing a clear, secure, and reliable shopping experience for our customers.

ESSENZIA HOME
Elevate Your Everyday.